Monitoring & alerting
Monitoring & Alerting
Know when something breaks before your customers tell you, with monitoring, alerts and a clear response path suited to your system.
Plan monitoring and alerting
Monitoring is worth doing when it shortens the gap between a failure and the right person knowing. We watch the journeys customers feel, tune alerts so they mean something, and agree a response path.
- What to bring
- Bring the system, access to its hosting and logs, and the hours and journeys that are business-critical.
- What we agree first
- Monitoring and tuned alerts in place, an escalation path, and a runbook for the most likely failures.
Illustrative example · not client work
A monitoring and response outline
- Watch: add uptime and health checks on the journeys that matter, such as sign-in and payment.
- Alert: set thresholds that reduce noise and route to a person who can act.
- Respond: write a short runbook for the most likely failures and an escalation path.
Where this fits
- You find out about outages from customers, not from a system.
- Nobody is sure whether last night's error spike mattered.
- Alerts are either non-existent or so noisy they are ignored.
- A busy season is coming and you have no view of headroom.
- You need evidence of uptime for a customer or contract.
Benefits to work towards
- Problems caught before customers notice
- Alerts that mean something and reach the right person
- A record of uptime and incidents
- A calmer, faster response when something breaks
Monitoring that earns its alerts
The point of monitoring is a shorter gap between something breaking and the right person knowing. That means watching the things customers actually feel — can they log in, can they pay, are pages responding — not just whether a server is powered on.
Setup
We add uptime checks on the journeys that matter, error tracking that groups noise into real problems, and performance metrics with enough history to see trends. Alert rules are tuned so that when something fires, it means something, and it reaches a person who can act.
Response
Alerting without a plan is just a louder problem. Setup includes an escalation path and a short runbook for the most likely failures, so the response is calm and repeatable.
How it runs
Monitoring can be a one-off setup project handed to your team, or run as part of ongoing managed support with us watching and responding. The coverage and response times are written down rather than assumed.
Monitoring coverage
Signals
- Uptime and endpoint health checks
- Error tracking and grouping
- Performance and resource monitoring
- Log aggregation and search
Alerting
- Alert rules tuned to reduce noise
- Escalation and on-call routing
Reporting and response
- Status and uptime reporting
- Runbook for the most likely failures
Typical use cases
An online shop wants to know within a minute if checkout stops working.
A SaaS team needs uptime figures for a customer contract.
A business wants alerting in place before its peak trading period.
Technical confidence
Alert thresholds, coverage and response expectations are defined per system rather than promised as a single figure. Monitoring can be set up as a standalone project or run as part of ongoing managed support.
See our full technical capabilities →